FAQs

We are located in Sydney, Australia; on Gadigal Land.

All BBT garments are hand-made to order by me, Kat, in my Sydney studio; or by another freelance sewist I work with who lives nearby.

Once I receive your order, I will select the pattern according to your size requirements, cut your material and prepare all the trimmings. Then either myself or my other sewist will sew and finish your garment.

Because all BBT garments are made-to-order we ask that you allow up to 3 weeks for us to complete your order. 

This timeframe may be shorter or longer depending on how many orders we receive at any given time.

If your order is going to take longer than 3 weeks to complete we will email you and let you know.

Shipping timeframes once your order has been dispatched will vary depending on your location and delivery preferences. They are estimates only.

For Standard Shipping within Australia allow 3-5 business days within metro areas and 6-10 business days to rural areas.

For Express Post, allow 2-3 business days.

Please see our Shipping and Returns page for estimates to other locations; and for other important information.

For shipping within Australia we apply a flat rate of $9AUD for Standard Post and $20AUD for Express Post.

For International orders we apply a flat rate of $20AUD to New Zealand; and $40AUD to all other countries. This is standard post only, we do not have an Express Post option for International orders.

Please see our Shipping and Returns page for other important information.

Because all of our items are made-to-order, we do not accept returns or exchanges for change of mind or incorrect choice. This includes incorrect sizing choice.

We have made every effort to provide accurate and detailed sizing information, size charts, measuring guides and item descriptions for each garment.

Please ensure that you read our Sizing Guide, Measuring Guide and the Size Chart for your chosen garment before selecting your size.

If you have any questions about sizing or measuring, please contact us via our contact page, or email us at info@betterbythursday.com.

In the rare instance that a garment you receive has a fault in it's manufacturing or fabrication please advise us within 14 days of receiving the garment by emailing us directly at info@betterbythursday.com and providing us with photos and a description of the fault. 

We will then contact you via email to arrange either a refund, repair or replacement of the item depending on the circumstances and your preferences.

We are not taking custom orders at this point in time. However, if you are wanting something special or have a specific sizing request, please still let us know, as we may be able to accommodate you, depending on the circumstances.